Terms & Conditions
Pulp Wine ApS
Fiolstræde 18, St. Th.
1171 København K
Denmark
CVR: 41844558
Phone: +45 40818101
Email: pulp@pulpwine.com
Prices
Reservations are made for any errors in stated prices as well as sold-out items. Furthermore, Pulp Wine ApS reserves the right to change prices without prior consent.
Payment
Payment is accepted with VISA-Dankort, VISA, Mastercard, Apple Pay, Google Pay, and MobilePay. Payment will only be deducted from your account when the item is shipped. All amounts are in Danish kroners and include VAT.
Delivery
We deliver throughout Denmark and for select countries within the EU. We are working on solutions for the UK but at this time, shipping is unavailable.
Delivery takes place with GLS.
Orders received before 15:00 are shipped the same day. Orders received after 16:00 will be shipped the following weekday.
Shipments will be delivered 1-3 working days after ordering.
Items will be delivered to the delivery address specified when ordering, unless otherwise agreed.
If delivery is ordered to the place of delivery and there is no space at the place of delivery, your package will be moved to the nearest place of delivery. You will be informed about this via the shipping company. If you have any questions regarding the delivery of a placed order, please contact the respective shipping company's customer service.
Shipping prices
For Denmark, shipping prices are DKK 39,- if to collect or a business address, DKK 49,- for delivery to a private address. If you buy for more than DKK 750,- shipping is free within Denmark.
For the EU, shipping is DKK 179,- for delivery.
Pickup
Self-collection is offered at Pulp Wine ApS, Fiolstræde 18 St. Th., 1171 København K.
Right of complaint
A 2-year right of complaint is granted in accordance with the Purchase Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to defects or damage caused by incorrect handling of the item. You must complain in a "reasonable time" after you have discovered the defect / error. Read more about your right to make a complaint on the Danish Competition and Consumer Authority's website.
Upon return, complaints and use of the right of withdrawal, the item must be sent to:
Pulp Wine ApS
Fiolstræde 18 St. Th.
1171 København K
Denmark
Shipments are not received per. cash on delivery.
Refund
In the case of a refund, please enclose bank information in the form of reg. No. and account number so that the agreed amount can be transferred. The information can be provided without risk per. mail or other electronic form as it does not constitute sensitive information and will only be used for our fulfillment of the refund.
Return policy
According to the Consumer Contracts Act, beverages are not covered by the right of return. Pulp Wine ApS has, however, chosen to provide the extra service of giving our customers a 7-day right of exchange from the time you as a customer receive the wine. You can choose to exchange the wine for another wine at Pulp Wine ApS or get your money back, excluding all delivery costs.
If you want to return an item, you must agree it with us beforehand. You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. You must enclose a copy of the order confirmation or invoice.
Upon return, you are responsible for the item being packed properly. You bear the risk of the item from the time of delivery of the item until we have received it back. The returned wine must be in the same condition as on delivery.
Pre-sold wines are not returned and are not exchanged. You can not undo an order by simply refusing to receive the item. We do not accept packages sent by cash on delivery.
Opportunities for appeal
If you have a complaint about a product or service, this can be submitted to the Center for Complaint Resolution and the Consumer Complaints Board via the following link: https://naevneneshus.dk/start-din-klage/center-for-klageloesning-og-forbrugerklagenaevnet/
If you are a consumer residing in another EU country, you can submit your complaint to the EU Commission's online complaint platform via the following link: https://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our e-mail address: pulp@pulpwine.com
Age restriction on the sale of alcohol
According to Danish law, persons must be at least 18 years old to buy alcohol over 16.5%. For the purchase of alcohol below 16.5%, the person must be 16 years of age or older. Pulp Wine ApS only sells wine and spirits to people over the age of 18 and you will be asked on this website to confirm your legal age before a purchase can be completed. We further reserve the right to request the presentation of a valid photo ID as age documentation in case of doubt.